Cancellations, Returns and Refunds
Cancellation before delivery
If your Log Cabin order hasn't been delivered and you'd like to cancel we require at least 7 working days notice. Ideally this should be by telephone (in order to stop the delivery happening) and by e-mail (or other durable means) to officially cancel. However, if your order includes personalised requirements, there is no right to cancel.
Cancellation after delivery/ Returns
It is best that you call us in the first instance should you wish to discuss a cancellation. Many of our suppliers do charge for collections: Please see below. We would also require your cancellation request in writing by post or email ([email protected]).
Forest Cabins: £150.00
Palmako Buildings: up to £250.00
All other Log Cabins and Garden Rooms: up to £250.00
Where a charge is levied for the collection of cancelled goods, Buy Log Cabins Direct neither initiates nor profits from any such charges and they are levied at the direct cost for the collection of the goods. If there is a charge for collection, we will notify you as soon as we know. Any charges are retained from the refund returned to customers.
See our full terms and conditions page for more detailed legal information regarding the cancellation procedure.
The product must be in its delivered form and must not have been tampered with in any way.
The product will be inspected on return to ensure that the product has not been tampered with and is complete. If we deem that the product is not of the above standard, we shall deduct a reasonable amount to cover any costs to use or return them to you if they are not re-sellable.
Where a refund is to be paid, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective product.
Any products that are special order, bespoke or purchased in bulk are not subject to the cooling off period.