Payments, Finance Options & Returns

Ordering Options

Our website is designed for easy navigation and offers clear instructions on how to place an order online for all our products.

However, if you prefer to place an order by phone you may call our customer services team on 0333 003 0517, and we'll be happy to accept your order. Please ensure that you have your debit/credit card details available so we can process your payment.


100% Secure Payment

You can pay for your order by Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, Delta/Connect, Switch or Solo either online or over the phone. You also pay online via PayPal Credit.

When you pay online at Buy Log Cabins Direct, you can be sure that your payment details will be safe and secure. We use an established and trusted secure payment provider Sagepay. The moment you give us your card details, you will see a padlock at the bottom of your browser window which tells you that you have entered a secure area. Once you submit your details they will be encrypted before they leave your computer and then remain encrypted until the reach our payment provider. They then pass the payment onto us.


Buy now, pay later with PayPal Credit

To help you spread the cost of financing your shed, log cabin or other dream garden addition, we offer the option of PayPal Credit on orders over £99.


What is PayPal Credit?

PayPal describe PayPal Credit as a credit card, without the plastic. It will attach a credit limit to your PayPal account which you can use for online purchases. The best bit? Spend over £99 and PayPal will give you 4 months at 0% on that purchase. Once you’ve applied for PayPal Credit, you can use it again and again on any other purchases over £99 in many online stores – within your credit limit.

It takes just minutes to fill in the short form online.

Please note that the minimum payment due still applies to 0% offer balances. Any remaining balance due after the 4-month period or any transactions under £99 will be charged at 21.9% p.a (variable). Representative 21.9% APR.

For further details visit PayPal Credit’s website here

Paypal is deemed athorised and regulated by the Financial Control Authority.


Want to Spread the Cost Even Further?

We understand that, for larger purchases such as a workshop shed or garden office, you may prefer to spread the finance payments over a longer period of time. Therefore, we offer you the following PayPal Credit options on orders over £500:

  • 12 months with Interest Free Credit
  • 18 months credit at 5.9% APR
  • 24 months credit at 9.9% APR
  • 36 months credit at 14.9% APR

Please note that a minimum monthly payment will be set. Any late payments or payment failure will incur charges as laid out by the finance credit agreement.

For further details visit PayPal Credit’s website here


I don’t have a PayPal account.

You will require a PayPal account to use PayPal Credit. If you do not have a PayPal account, head to where you can quickly and easily set up your account. It’s completely free and secure. Then follow the instructions below.


I have a PayPal account but haven’t used PayPal Credit before.

When you have added your products to the site’s basket, select checkout to fill in your personal details and review your order. When this is complete, you will select the Continue to Payment button.

Here you will find two tabs: Credit/Debit Card and PayPal. Choose the PayPal tab. You will be redirected to the PayPal website where you will need to log in to PayPal as usual.

Once logged into PayPal, you will need to opt for PayPal Credit. Paypal will guide your through the simple, short application process. Don’t worry. You just do this once and then you can use PayPal credit in lots of different online stores without reapplying (up to your credit limit, of course).

Within minutes, PayPal will let you know if you have been accepted and you can pay using your new PayPal Credit.


I have a PayPal account and already have an existing PayPal Credit agreement.

Super! This makes it even easier for you to shop and make your purchase today. Simply work your way through our checkout as normal and, once taken to your PayPal page, select the credit option. Simple!



  • £99 is the minimum spend eligible to be financed by PayPal Credit.

  • No. A deposit is not required when using PayPal Credit to finance your purchase.

  • Yes. There are options to use PaylPal credit to finance your shed or other purchases over 12, 18, 24 and 36 months. (£500 minimum purchase applies).

  • Yes. You can use PayPal Credit to finance a purchase which includes multiple products.

  • That’s fine! As long as your order is over £500, you can apply to finance the order with PayPal credit using the 12, 18, 24 and 36 month options. (subject to credit check)

  • Sorry, but your order total must be more than £500 when you purchase it to qualify for the finance options over 12, 18, 24 or 36 months.

    You could add some accessories to your order to make it up to £500, and then you’d be able use the extended finance options.

  • If your credit application is declined, you will need to choose a different payment method to complete your order.


The example below represents the typical costs of using PayPal credit as a standard funding method. Interest on your instalment offer is fixed for its duration. To read through the PayPal Credit FAQs, please follow this link:

Representative Example Below:

PayPal Credit Representative Example

Credit subject to status and affordability. Terms & Conditions Apply. Taylored Investments Limited trading as is a credit broker and is Authorised and Regulated by the Financial Conduct Authority.

Credit is provided by PayPal Credit, a trading name of PayPal (Europe) Sarl et Cie SCA, 22 - 24 Boulevard Royal L-2449, Luxembourg, authorised and regulated by the Finance Conduct Authority. Finance Services Register no.808214.


Returns / Cancellations

Cancellation before Delivery

If your order hasn't been delivered and you'd like to cancel (supply only goods), we must be informed as soon as possible before the delivery date. Ideally this should be by telephone (in order to stop the delivery happening) and by email (or other durable means) to officially cancel. However, if your order includes personalised requirements, there is no right to cancel.


Cancellation after Delivery

It is best that you call us in the first instance should you wish to discuss a cancellation. We will be able to discuss and investigate any possible charges (see below). We would also require your cancellation request in writing by post or email ([email protected]).


Cancellation Charges

In certain situations a charge may be levied for the collection of cancelled goods. Buy Log Cabins Direct neither initiates nor profits from any such charges and they are levied at the direct cost for the collection of the goods. If there is a charge for collection, we will notify you as soon as we know. Any charges are retained from the refund returned to customers. 

See section 7 of our Terms & Conditions page for more detailed legal information regarding the cancellation and returns procedure.