Live Chat Help

Use our Live Chat tool to find the answers to your questions about our products or your order - simply click on the green 'we're here to help' icon to be connected to a member of the Buy Log Cabins Direct team.

Please note, our live chat tool is available Monday - Thursday between 8am and 6pm, Friday between 8am and 5pm, Saturday between 8.30am and 2pm and Sunday between 8.30am and 12.30pm.

We also offer an out of hours messaging facility which enables you to message us directly whilst our team is offline, a member of our team will therefore contact you as soon as they are back online. 

Alternatively, you can give us a call on 0333 003 0517. Our phone lines are open from Monday to Thursday from 8am until 6pm, Friday 8am until 5pm and Saturday 8:30am until 2:00pm. Sunday and Bank Holidays 8:30am until 12:30pm.

For all sales enquiries:
[email protected]

For any questions of a technical nature concerning one of the products on our website:
[email protected]

If you have already placed an order with us but you have a question about the delivery:
[email protected]