Please only contact us to chase delivery if you are nearing the end of your lead time and you have not received your delivery date confirmation. More delivery details here.

Live Chat Help

Use our Live Chat tool to find the answers to your questions about our products or your order - simply click on the orange 'Live Chat - Ask a Question' icon to be connected to a member of the Buy Log Cabins Direct team.

Please note, our live chat tool is available:

  • Monday to Friday 8:00am until 5pm
  • Saturday 8:30am until 2pm
  • Sunday: Closed
  • Bank Holidays 8:30am until 12:30pm

We also offer an out of hours messaging facility which enables you to message us directly whilst our team is offline, a member of our team will therefore contact you as soon as they are back online. 

Alternatively, you can give us a call on 0333 003 0517.

Our phone lines are open:

  • Monday to Friday 8:00am until 5pm
  • Saturday 8:30am until 2pm
  • Sunday: Closed
  • Bank Holidays 8:30am until 12:30pm

For all sales enquiries:
[email protected]

For any questions of a technical nature concerning one of the products on our website:
[email protected]

If you have already placed an order with us but you have a question about the delivery:
[email protected]