Live Chat Help

Use our Live Chat tool to find the answers to your questions about our products or your order - simply click on the orange 'Live Chat - Ask a Question' icon to be connected to a member of the Buy Log Cabins Direct team.

Please note, our live chat tool is available:

  • Monday to Friday 8:00am until 5pm
  • Saturday 8:30am until 2pm
  • Sunday: Closed
  • Bank Holidays 8:30am until 12:30pm

We also offer an out of hours messaging facility which enables you to message us directly whilst our team is offline, a member of our team will therefore contact you as soon as they are back online. 

Alternatively, you can give us a call on 0333 003 0517.

Our phone lines are open:

  • Monday to Friday 8:00am until 5pm
  • Saturday 8:30am until 2pm
  • Sunday: Closed
  • Bank Holidays 8:30am until 12:30pm

For all sales enquiries:
[email protected]

For any questions of a technical nature concerning one of the products on our website:
[email protected]

If you have already placed an order with us but you have a question about the delivery:
[email protected]