Contact Us

Covid-19 Special Measures

We and our suppliers are making every effort to protect the health and wellbeing of all our employees whilst operating as close to “business as usual” as possible. They continue to make deliveries to residential addresses.

However, it may take us a little longer to answer your email or your phone call so please be patient with us during this unprecedented time.

Contacting us about Delivery

To avoid a wasted call, please read the following first:

For pick-a-day products

Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and which dates are available. You will then be able to schedule your delivery date at checkout.

For all other products

Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and what the expected lead time is. The lead time is the time in which the manufacturer expects the product to be available. The manufacturer will contact you within this lead time to arrange a delivery date.

The manufacturer will not provide us with delivery times before they have contacted you. If, however, near the end of the lead time, you still have not heard from the manufacturer, do contact us and we will make further enquiries for you.

Contacting us about SOLD OUT products

These popular products have sold out. We do not have information on when they will return into stock. If you need help choosing an alternative, please do contact us.

Contacting us by Live Chat

You can contact us by live chat any time during our working hours by clicking the orange 'Live Chat - Ask a Question' pop up at the bottom left of your screen.

Contacting us by Telephone

You can contact us by telephone for all orders and enquiries using the following number: 0333 003 0517 - local rates apply.

Our phone lines are open:

• Monday to Friday 8:30am until 5pm
• Saturday and Sunday: Closed
• Bank Holidays 8:30am until 12:30pm

Contact Us by Email/Form

You can contact us by simply clicking the email address or completing the online form below.

• [email protected]

To help us process your enquiry as quickly and efficiently as possible, please use the appropriate 'reason for contact' option listed below. This will ensure that your enquiry is directed to the relevant department.

Contacting us by Post

If you wish to place a mail order or make an enquiry by mail, please send all correspondence to our company address:

Taylored Investments Ltd
Unit 288 Hartlebury Trading Estate
Hartlebury
Worcestershire
DY10 4JB

Company number 09458725
VAT number 288931993

Note: We do not stock or display any products at our office location.